Our Massachusetts Insurance Agency is very customer service-centric. As a result, we have a high client retention rate.
Yesterday I received an email from a long-time client:
Hi Kevin,
My auto policy renews tomorrow, so I did some shopping around and found a price at another carrier that is $700 less annually than what I’m paying at Vermont Mutual. I wanted to reach out before I make a switch to see if there was any possibility of negotiating a rate with Vermont Mutual.
Apologies for reaching out so last minute about this. I moved earlier this month and just got around to taking a look at auto policies.
Thank you!
Long-time Client
Holy smokes, $700? That’s a lot of money.
I went back to the drawing board and found a company here in our office that offers an -$850 savings over her present premium.
As a result of her email, we were able to save the business and I feel really grateful that she gave us the opportunity to compete for her business.
We’re now, also, keeping a sharp eye on all our Vermont Mutual auto insurance renewals.
Next time, our Agency might not be so lucky to get an email from the client before they transfer their coverage!
The morale of the story? It pays to shop your auto insurance every two or three years. The Massachusetts Auto Insurance Merry-Go-Round!